Return: If you are dissatisfied for any reason you may return any unused merchandise to Caeli & Wen Inc. within 30 days of purchase for a full refund. Products kept for over 30 days without a return request are considered final. Customers are responsible for the cost of return shipping. Products being returned must be in NEW condition and in the original factory packaging. (Some) products have a restocking fee of 15% and will require the purchaser to ship the items to Caeli & Wen Inc. at the customers’ expense. Caeli & Wen Inc. will cover the cost for shipping to replace items that were shipped incorrectly. If there are any questions about returns, feel free to contact us and we will do everything possible to make sure you are satisfied. Please email us at info@caeliandwen.com to process a return.

Cancellation: Orders must be cancelled at least 3 business days in advance of ship date to qualify for a refund.